Genesys

Time Doctor’s integration with Genesys can help improve contact center productivity.

Understand how employees spend their time.

Oversight meets insight, providing peace of mind for managers, clients and employees:

Secure, non-intrusive time tracking automatically verifies attendance, timesheets, tasks and breaks.
Use one tool to create and manage work schedules, review progress, approve timesheets, and simplify payroll.
Real-time alerts keep managers in the loop and help employees self-correct time-wasting behavior.

Build trust and prove value by using screenshots and reports as evidence of a job well done:

Optional timed screenshots and recordings provide an audit trail, with options for anonymization, compliance and security.
Time and attendance tracking enables 100% remote teams and identifies burnout issues early.
Agents get recognition for good work, improving employee wellbeing and boosting productivity.

Spot and solve efficiency to protect margins and become better every second:

Real-time dashboards and custom reports pinpoint productivity issues and provide insights for continuous improvement.
Customizable reports enable managers to build performance benchmarks, compare employees, and identify training and performance gaps.
Summary reports highlight bottlenecks so you can optimize processes and workflows, and measure productivity initiatives.

Manage your resources more efficiently and reduce costs based on accurate workforce data:

Real-time data and summary reports provide a breakdown of hours worked so you can assign tasks and teams more efficiently.
Streamlined reporting, timesheets, billing, payroll, and compliance tools make admin faster and more accurate.
Multi-device monitoring tells you exactly what licenses you’re using, so you can justify hiring and resourcing decisions.

Read more about the full range of optional features that Time Doctor provides.

Track your teams’ digital journeys. Cut out distractions and time drains.

Let your clients watch their projects take shape and track their progress.

Catch unusual mouse clicks and keyboard strokes with AI. Make sure your time tracking stays accurate.

Set your employees’ work schedules and compare them to actual hours worked.

Streamline your billing, budgeting, and payroll with integrations. And improve accuracy.

Instantly know when your workers lose focus. Nudge them to get back on track.

Our API allows your own software application to interact directly with Time Doctor.