Workday analytics for outsourced business services

Make better decisions for your clients every day

Track and analyze your teams' workday activities to provide clients with proof of schedule adherence and work - then apply the insights to improve performance.

Win and retain clients

With increased workday visibility everyone is more accountable for what they do, enabling you to demonstrate your value to clients.

Control costs and margins

Accurate productivity data helps you eliminate inefficiencies and manage costs while maintaining quality and hitting SLAs.

Improve everyone’s performance

Clone your top performers by sharing what they do with your teams, and empower everyone to get better.

BPOs and KPOs are using Time Doctor to get better

Get a crystal clear picture of what staff are doing and how you can help them improve - for the benefit of themselves, your business, and your clients.

Employee-friendly time tracking

See who is active, late or not present to monitor schedule adherence and calculate payroll as you go - ensure staff get fully recognized for work they do.

Daily and real-time email notifications

Create custom email notifications based on performance and compliance triggers, keeping managers and leaders up to date on who needs help and attention.

Other BPOs and KPOs have achieved these results with Time Doctor

30% more productive

"Time Doctor allowed us to identify the available time of employees, which led to a 30% increase in overall productivity."

Johan le Bail, Eufonie

35% more efficient

“As we optimize cost-efficiency, we also commit to the productivity and work-efficiency of our staff.”

Rommel Ragasa, Pheonix Virtual Solutions

Build the best team

"If you want to make more of your employee’s time and take your company in the right direction, Time Doctor’s data will make that possible for you."

Monica Thakwani, Boring Commerce

Time tracking

Employee-friendly time tracking improves transparency and accountability

Time Doctor’s automated time tracking gives managers and clients peace of mind that their teams are working productively:

  • Track attendance, punctuality, meetings, web and application usage automatically while respecting employees’ privacy.

  • Unlike with other time tracking software, employees don’t have to tell Time Doctor what they’re working on - it tracks automatically.

  • Set up alerts and customizable reports that show clients your schedule adherence and help managers optimize schedules.

Proof of work

Retain clients by demonstrating schedule adherence and proof of work

Show clients that you have stuck to schedules, completed work, and followed security and compliance guidelines.

  • Set a timer to capture screenshots and screencasts - which can be blurred for privacy - as an audit trail of work.

  • Enable remote and hybrid working by making all staff accountable for the time, attendance and productivity.

  • Show employees that they will get recognition for the work they do, which improves employee experience and boosts retention.

Report

A global survey into BPOs and productivity

How outsourcing providers around the world are managing productivity to improve client and employee retention, growth, and profitability. The first post-Covid global survey of its kind shows that 90% of BPOs are focusing on productivity to meet their post-pandemic challenges.

Productivity

Better manage your costs while keeping efficiency high

Accurate time tracking enables your managers and leaders to identify and solve productivity problems:

  • Give staff access to real-time dashboards and custom reports so they can uncover insights into how to improve performance.

  • With just a few days of time tracking data you can build performance benchmarks and identify training gaps for a quick ROI.

  • Identify inefficiencies and gaps in processes so you can optimize workflows - and even understand what to automate.

Cost control

Boost your margins by tackling productivity issues and controlling costs

You and your clients can work together to manage all your resources more efficiently based on an accurate understanding of the contribution they make to results.

  • Do reporting, timesheets, billing, payroll, and QA / compliance monitoring for clients more quickly and accurately.

  • Break down hours worked per agent, team leader, and manager by project or client, and assign hours accurately.

  • Help clients understand exactly what resources like software licenses their staff are using, and justify their hiring and resourcing decisions.

Performance

Use insights from time tracking data to get better together

Whether your teams work on-site, remotely, or offshore, data can empower everyone to improve their performance:

  • For each individual and each team, establish the link between how they spend their time and the results they achieve.

  • Let everyone access their own performance data and their co-workers’ so they can help themselves - and each other - get better.

  • Develop personalized training and development plans for each team member once you understand their strengths and weaknesses.

Employee experience

Empower employees to manage their own work and performance

Retain employees by making every team member’s experience of working for you the best it can possibly be:

  • Offer more flexible and hybrid working options by tracking time and attendance, and manage burnout with the work/life balance widget.

  • Adopt the right management approach for each team member learning how, where, and when they do their best work.

  • Provide better support for all your staff and prevent attrition by getting an alert when a team member’s behavior changes.

Success story

Exceptional productivity increased collection volumes 10x

Using Time Doctor tells Phoenix Virtual Solutions’ clients that their virtual healthcare assistants are performing efficiently and optimizing their time. Their reputation for high productivity and accurate reporting of offshore team work has helped them increase client retention and acquire new customers.